1. After you have logged in with your user name and your password, you enter your personal infiniDent space.
2. To place an order, please click on ORDER PLACEMENT on the left.
3. In the order form you click on BROWSE to get to the folder in which you stored the file you want to send to infiniDent.
4. Please complete the other fields and finally click on ADD ORDER TO SHOPPING BASKET. The upload is completed as soon as the pop up window SEND shuts. This can take a couple of minutes depending on the size of the file and your internet connection. After the upload is done you get to a new order form in which you can place your next order. All your orders are gathered in your shopping basket.
5. If you want to place your orders, please click on SHOPPING BASKETS. On this page you can control, change and delete your orders. To order your files at infiniDent, just click on SUBMIT.
6. You will receive an acknowledgment of receipt via email, in which you will find all relevant data to your order. As soon as the reception control of your order is done, you will receive an order confirmation via email. If infiniDent cannot produce your order you will be asked to correct your file according to the instructions in the email.
7. While we are producing your restorations you can follow the progress of your order under the link STATUS. As soon as we ship your order, you will receive a delivery confirmation via email.

If infiniDent cannot produce your order your will receive an email in which you will find the reasons for the refusal. Succeeding you will find possible reasons for refusals:

• The indicated number of units is not accurate

  For example: 1 Coping = 1 unit; Framework with 3 elements = 3 units

• The preparation margin wasn’t designed properly

  The automatic margin detector is a tool that finds the border of the preparation and marks it. If the automatic margin detector drew the line unsteadily or it diverged from the actual preparation margin, you need to correct these discrepancies. After having drawn in all preparation margins you are in the mode EDIT (see the status bar on the bottom left) and you can change the margin by double clicking it.

• The wall thickness of your restoration is insufficient

  At the beginning of the construction as soon as you choose a material the recommend values for the selected material are transmitted to your restoration. If you go beneath a minimum value of the material the inLab 3D software will show it on the status bar with a red mark.

• The insertion axis wasn’t chosen properly
  
  • Before scanning, adjust the preparation as to a common insertion axis on all stumps.
  • All preparation margins must be visible.
  • After the scan, the software will automatically aks to correct the chosen insertion axis.
• The quality of the scan isn’t adequate.

  The quality of the scan directly influences the quality of the construction. Black spots, dots or shapes, which can be seen on the screen but not on the model, are a sign of a suboptimal quality.

With the parameter “spacer" you can influence the fitting of your restoration. After a new construction the software asks you automatically to adjust the spacer for your restoration. Furthermore you can change the spacer in the menu bar of the inLab 3D software under SETTINGS and PARAMETER. In the pop-up window PARAMETERS you can adjust the spacer to the desired value. Please pay attention that the spacer has to be fixed before you get into the MILLING PREVIEW. You are in the MILLING PREVIEW if the milling icon on the left is activated and the status bar on the bottom left indicates MILLING PREVIEW.

For restorations made of Sirona inCoris NP we recommend to set the spacer on 0 µm. For ceramic restorations we recommend a spacer of -50 µm for models scanned with powder and -30 µm without powder.

Please regard those values as a recommendation. You can realise your individual fitting by changing the spacer.